Payment Methods
Both Etsy and Shopify offer a wide range of payment methods to accommodate buyers worldwide. Here are the accepted payment methods on both marketplaces:
Which Payment Methods Are Accepted On Etsy?
- Credit and debit cards (Visa, Mastercard, American Express, Discover)
- PayPal
- Apple Pay
- Google Pay
- Etsy Gift Cards
- Klarna (for installment payments in select countries)
- iDEAL (Netherlands)
- Sofort (Germany)
- Bank transfer (via SEPA in Europe)
Which Payment Methods are Accepted On Shopify?
- Shopify Payments (which supports major credit and debit cards like Visa, Mastercard, American Express)
- PayPal
- Apple Pay
- Google Pay
- Amazon Pay
- Klarna (for installment payments)
- Cryptocurrency payments (through third-party providers like BitPay)
- Various local payment gateways (depending on your region)
Both Etsy and Shopify offer a broad range of payment options, making it easy for buyers to complete purchases.
Marketing and SEO
Effective promotion is key to boosting sales on any platform. In this section, we'll explore the promotional tools offered by Etsy and Shopify to help you reach more customers and grow your business.
Etsy Marketing
Etsy provides various promotional tools including Etsy Ads campaigns, offsite ads, and coupons and sales. Etsy Ads promote your listings in Etsy search results. In your Etsy Shop Manager, you can set your ad budget and select the listings to advertise.
For a wider reach, you might consider offsite ads, which promote Etsy listings throughout the web, including major search engines and social media platforms. Etsy offers off-site ad services with no upfront cost: you only pay the advertising fee when you make a sale.
Etsy also allows you to offer coupons and sales to encourage purchases! Learn more about Etsy coupons and sales here.
Shopify Marketing
Remember, Shopify does not have a built-in audience. There is not a newsfeed or search field to find listings. Selling on Shopify is similar to selling on your own website, and you will be required to do your own marketing and bring customers to your store.
However, Shopify provides many tools and resources to help drive traffic and sales. It has tools to help you improve your content marketing and search engine optimization (SEO) and the ability to create and run advertisement campaigns. The tools available depend upon your subscription, inventory, and volume. Learn more here.
Customization & Flexibility
Customizing your online store is essential for creating a strong brand identity and providing a unique shopping experience. Both Etsy and Shopify offer different levels of customization, catering to various needs and business goals. Here’s how you can customize your storefront on each platform.
How Do You Customize Your Etsy Storefront?
Etsy offers limited customization options for storefronts, focusing primarily on simplicity and ease of use. Sellers can personalize their shop by adding a banner, profile picture, shop logo, and an “About” section where they can share their story or brand message.
Additionally, sellers can customize their shop’s policies, FAQ section, and the order in which their products appear. However, the overall layout and design of an Etsy shop are standardized across the platform, meaning that while you can add personal touches, the scope for extensive branding and unique design is limited.
💡Tip: Another level of customization is shipping, payment, and return profiles, where you can create your own “rules” to apply to listings.
How Do You Customize Your Shopify Website?
Shopify provides a high level of customization, allowing sellers to create a fully branded and personalized online store. In fact, you wouldn’t be able to tell that you were shopping on a Shopify-hosted website due to the level of personalization possible.
Sellers can choose from a wide range of free and premium themes, each with different layouts and design options. These themes can be further customized using Shopify’s drag-and-drop editor, allowing you to modify colors, fonts, and the overall layout of your store.
For those with coding knowledge, Shopify also offers access to HTML and CSS for even deeper customization. This flexibility makes Shopify ideal for sellers who want to create a unique shopping experience that aligns closely with their brand identity.
Customer Support and Resources
When running an online store, having access to reliable customer support and helpful resources is crucial for resolving issues quickly and effectively. Both Etsy and Shopify offer various support options to assist sellers, but the extent and quality of these resources can differ.
Etsy Customer Support
Etsy provides a range of customer support options to help sellers with any challenges they may encounter. Support is available through a help center filled with articles and guides covering common topics such as account management, listing products, and handling orders.
Sellers can also reach out to Etsy’s support team via email or live chat for more personalized assistance. Additionally, Etsy has a community forum where sellers can connect, ask questions, and share advice. While Etsy's support is generally responsive, it may take some time to get direct help, especially during peak periods.
💡Tip: Another great resource is Etsy Seller Facebook Groups. Find them by searching “Etsy” under “Groups” on the Facebook App.
Shopify Customer Support
Shopify offers comprehensive customer support designed to assist sellers at every stage of their business journey. Support is available 24/7 through multiple channels, including live chat, email, and phone. Shopify also provides an extensive help center with detailed articles, tutorials, and video guides covering everything from setting up your store to advanced marketing strategies.
For more complex issues, Shopify offers access to a community forum and a network of Shopify Experts—professionals who can provide specialized assistance. The availability and responsiveness of Shopify’s support are often praised, making it a valuable resource for sellers who need consistent and immediate help.
Shipping
How To Ship on Etsy?
Etsy puts the seller in control of all things shipping, including handling time, cost, geographical limitations, taxes, and shipping carriers, including FedEx, USPS, and UPS. For users in the United States, you can pay for and print automatically generated USPS labels right from Etsy if you opt to ship with Etsy.
On Etsy, you can create shipping profiles with your shipping preferences. In these, you can determine whether you will charge shipping (at a flat rate or calculated based on size and destination), or offer free shipping (and pay for it yourself). You will also determine whether to use labels provided by Etsy or ship on your own with a service such as Pirate Ship.
💡Tip: I almost always use Pirate Ship as their rates are usually much better than Etsy’s.
How Does Shipping Work on Shopify?
The seller is in total control of how you would like to ship with Shopify. You can choose to ship on your own (by creating your own label yourself or with a third-party company), and you can also take advantage of the shipping discounts available.
Shopify works directly with multiple carriers, each offering multiple mail classes to make the process as simple as possible. The platform also allows for third-party shipping services and dropshipping. Of all marketplaces, Shopify probably provides for the most control and shipping options for sellers.
Returns
Does Etsy Offer Returns?
On Etsy, you establish your own shop policies regarding returns and refunds, including if you accept them, the return time period, and who is responsible for the return shipping cost.
An Etsy buyer is unable to open a case on Etsy until they have first reached out to the seller directly and allowed 48 hours for the seller to respond. Thus, you must stay on top of your inbox. If you are unable to resolve the issue favorably with the buyer, the case will be escalated to Etsy support.
Etsy support generally does not allow for returns unless there is non-delivery or the item is not as described. Be sure to retain proof of shipment and photographs of the item to protect yourself as a seller in these instances.
Also remember that when buyers pay with Paypal, they also receive Paypal protection which often extends beyond what is offered by Etsy.
As a seller, you’re highly encouraged to work with disgruntled buyers to make them happy with their experience.
How Do Returns Work on Shopify?
On Shopify, you establish your own store policies regarding returns and refunds. If a buyer is not happy with their purchase, they do not have an official customer service to file a claim with; instead, they must contact you, and you are responsible for the transaction as the merchant. Of course, Shopify provides sellers with all of the tools to handle disputes, returns, and exchanges.
Be mindful that that providing your own customer service means that you are also indepdendetly responsible and personally liable for any charge-backs or legal disputes that might arise. It might be beneficial to mutually-resolve disputes so they do not escalate to that level.
Apps and Integrations
Integrating third-party tools and apps into your online store can significantly enhance its functionality and streamline operations. Both Etsy and Shopify offer various apps and integrations, but they differ in the range and capabilities available.
Etsy Integrations
Etsy has a more limited selection of apps and integrations compared to Shopify. The platform does offer some tools to help sellers with tasks such as social media marketing, inventory management, and order fulfillment.
Popular integrations include Etsy's connection with social media platforms like Facebook and Instagram for promoting products, as well as tools like Printful for print-on-demand services. Additionally, Etsy integrates with platforms like Google Shopping to extend the reach of your listings. However, the overall selection is relatively narrow, and Etsy's ecosystem is more focused on providing built-in features rather than extensive third-party app support.
💡Tip: PirateShip offers an Etsy integration, so you don’t have to copy-and-paste buyer information when preparing shipping labels.
Shopify Integrations
Shopify offers a vast ecosystem of apps and integrations, with over 6,000 apps available in its App Store. These apps cover a wide range of functions, including marketing, sales, shipping, inventory management, customer service, and more. Shopify’s integrations allow sellers to connect their stores with various third-party services, such as Mailchimp for email marketing, QuickBooks for accounting, and HubSpot for CRM.
Additionally, Shopify supports direct integrations with social media platforms, marketplaces like Amazon and eBay, and various payment gateways. The flexibility and breadth of Shopify’s app ecosystem make it an incredibly powerful tool for scaling businesses and tailoring the platform to meet specific needs.
Shopify’s extensive app store allows sellers to customize and expand their store’s functionality in virtually any way they need, making it suitable for businesses of all sizes and industries.
Shopify vs. Etsy: Pros and Cons
In this section, we’ll break down the strengths and weaknesses of Shopify and Etsy to help you determine which platform is the best fit for your business. By understanding the pros and cons of each, you can make a more informed decision based on your specific needs and goals.
Shopify: Pros and Cons
Let’s explore some of the pros and cons of selling on Shopify:
Advantages:
- Customization and Flexibility: Shopify allows sellers to create a unique and fully-branded online store. With access to thousands of themes and apps, sellers can tailor their storefront to meet specific needs and preferences.
- Scalability: Shopify is designed to grow with your business, making it a great choice for sellers planning to expand.
- Comprehensive E-commerce Tools: Shopify provides a wide range of built-in tools and features, such as advanced analytics, SEO optimization, and marketing automation, which help sellers manage and grow their businesses effectively.
- 24/7 Customer Support: Shopify’s around-the-clock customer support ensures that help is always available, making it easier for sellers to resolve issues and keep their stores running smoothly.
- Wide Range of Integrations: Shopify integrates with a vast array of third-party apps and services, giving sellers the flexibility to connect with tools that enhance their business operations.
Disadvantages:
- Cost: Shopify can be more expensive than other platforms, especially as you add more apps and features. Monthly subscription fees, transaction fees (if not using Shopify Payments), and the cost of premium themes and apps can add up quickly.
- Steeper Learning Curve: While Shopify offers powerful features, it may require more time and effort to learn and set up, particularly for sellers who are new to e-commerce.
- No Built-in Audience: Unlike Etsy, Shopify does not have a built-in customer base. Sellers are responsible for driving their own traffic through marketing and advertising, which can be challenging and require additional investment.
Etsy: Pros and Cons
Let’s explore some of the pros and cons of selling on Etsy:
Advantages:
- Built-in Audience: Etsy provides immediate access to a large, global targeted audience of buyers who are specifically looking for handmade, vintage, and unique products. This built-in customer base can lead to quicker sales without extensive marketing efforts.
- Ease of Use: Etsy is user-friendly and easy to set up, making it ideal for small businesses, hobbyists, and those new to selling online. The platform guides sellers through the process, allowing them to start selling quickly with minimal technical skills.
- Community and Support: Etsy has a supportive community and plenty of resources, including forums, help articles, and guides, which can be valuable for sellers navigating the platform.
Disadvantages:
- Higher Competition: Because Etsy caters to a specific niche, sellers may face significant competition from others offering similar products. Standing out in a crowded marketplace can be challenging.
- Fee Structure: While Etsy’s fees are lower upfront, they can add up with transaction fees, listing fees, and optional offsite ads. These costs may become significant for sellers with higher sales volumes.
- Platform Restrictions: Etsy’s policies and guidelines are more restrictive, particularly around what can be sold (handmade, vintage, or craft supplies), which may limit some sellers who want to offer a broader range of products.
Etsy Store vs. Shopify Store: Which Is Best for You?
Etsy and Shopify are both excellent platforms to grow and scale your reselling business, each offering unique advantages. While neither is inherently better than the other, the best choice for your online store depends on your inventory and the specific needs and goals of your business.
Consider what matters most to your business—whether it's the ease of reaching a built-in audience on Etsy or the extensive customization and scalability offered by Shopify. Taking the time to evaluate the features, costs, and potential for growth on each platform is crucial in determining which one aligns best with your business strategy.
But why limit yourself to just one marketplace? To maximize your reach and sales potential, use both Etsy and Shopify. By leveraging the strengths of each, you can tap into diverse audiences and create more opportunities for your business.
Ready to expand your reselling business across multiple platforms? Sign up for Vendoo, the #1 crosslisting software for resellers.
Maximize Your Reach with Vendoo
In this article, we explored the key differences and benefits of selling on Shopify and Etsy.
Both platforms can be valuable depending on your business type and selling categories. Shopify is great for businesses that need extensive customization and are ready to invest in marketing, while Etsy provides immediate access to a niche market, making it easier to get started with minimal effort.
To truly maximize your reach, consider using Vendoo to crosslist your items on both Shopify and Etsy. Vendoo simplifies the selling process by allowing you to manage your listings in one place, saving you time and helping you reach a wider audience. By leveraging the strengths of both platforms, you can enhance your reselling business, boost sales, and grow your brand more efficiently.
👀 Did you know that Vendoo offers crosslisting to 11 marketplaces: Poshmark, eBay, Mercari, Depop, Etsy, Facebook Marketplace, Kidizen, Whatnot, Shopify, Grailed, and Vestiaire Collective?
Ready to take your reselling business to the next level? Start for free with Vendoo today and see how easy it is to increase your sales across multiple platforms. Check out our pricing options to find the plan that best suits your needs!

